eTiQa Insurance & Takaful

Motor Claims Framework (MCF)
The Motor Claims Framework (MCF) is an initiative of the General Insurance Association of Singapore, to spell out clear and common procedures for motorists, on what to do in the event their vehicle is involved in an accident.

This is what you must do in the event of an accident:

Step 1

•	Exchange particulars of involved parties including Name, NRIC/FIN (if foreign worker), Telephone Number, Address and the motor insurer.
•	Take note of the vehicle numbers.
•	If possible, take digital/MMS photographs of the vehicle(s) and the accident scene. (For MMS photographs, please send it to 9711 2758 for e-filing of the accident report)

Step 2

•	Call our 24 hours hotline 6453 4730 for a tow truck (if needed) or for further advice on the procedure for accident reporting.
•	Alternatively, you can call our Approved Reporting Centres for assistance. Click here for a list of Etiqa's Approved Reporting Centre.

Step 3

•	You must report and bring your accident vehicle (regardless damaged or not or whether you are claiming under your own policy or not) to the Approved Reporting Centres within 24 hours or by the next working day

Should you fail to do so, your NCD will be affected and your claim may be prejudiced.

Please note: You are still required to make a police report for the following categories of traffic accident before you proceed to the Approved Reporting Centres for your motor accident report:
•	Injury cases.
•	Accidents involving a government vehicle or damage to government property.
•	Accidents involving a foreign vehicle.
•	Accidents involving a pedestrian or cyclist.
•	"Hit and Run" cases.

For the repairs to your vehicle, we would recommend that you send your vehicle to our recommended workshops.