Etiqa Oneline is the Contact Centre for Etiqa Insurance Berhad and Etiqa Takaful Berhad. Customers will have access to information regarding Etiqa's products and services such as making changes to their policies or certificates.

Enjoy a hassle-free purchase of your personal insurance and certificates over the telephone. We offer home, motor and personal accident protection over the telephone. No forms, no queues, just one phone call away.

Reach us at:
  Tel Tel Overseas Fax Email
General Customer Enquiry 1-300-13-8888 +603 2780 4500 +603 2296 1799 info@etiqa.com.my
Customer Complaint Management +603 2785 3093 cmu@etiqa.com.my
General Claim Assist
For Insurance & Takaful Claim Enquiry and Accidents registration
1-300-88-1007 - - claims@etiqa.com.my
24 hours Emergency and Car Breakdown Assistance 1-800-88-6491 - - -
 
Etiqa Oneline operates from 8.30am to 6.30pm on Mondays to Fridays and 8.30am to 12.30pm on Saturday. Closed on Sunday and public holidays.

Complaints will normally require approximately 14 business days to be resolved from the date of receipt . If a complaint requires complex investigations or extensive research, you will be notified and timeframe will be extended. You will be kept informed of the status of your complaint from time to time.

Everything is at your convenience. It's all part of the Etiqa commitment to provide insightful solutions that make a tangible difference to your life.


Alternatively, you can also call Accident Assist Call Centre (AACC). It is a nationwide call centre for motor insurance/takaful claims assist. This is an insurance/takaful joint industry effort to assist the Malaysian motoring public. However, for Etiqa's policy holder, we encourage you to directly contact our claim assist centre. More information available here.

   

Our recommendation
Our product recommender will recommend the plans that best fit your profile and needs (for Malaysians only).
Connect with us
You can see one of our 23,000 agents around the country or call our Etiqa Oneline call centre at 1300 13 8888 (for Malaysians only).

For our international branches, please contact:

Singapore : +65 6336 0477 Brunei : +673 244 3393 Labuan : +60 87 417 672

Locate our branches
Walk-in to any of our branches around Malaysia to make a claim, enquire or purchase our insurance and takaful plans. Find a branch that is nearest to you here .