| Do I need to insure my flat before I get a housing loan from HDB? |
| Yes. If you are getting a HDB concessionary loan, you need to purchase a Mandatory Basic Fire Insurance policy from Etiqa Insurance Berhad being the appointed official insurer by HDB. |
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| Who is Etiqa Insurance Berhad? |
| Etiqa Insurance was formed in 2001. It is a collaboration between Malaysia’s largest local bank, Malayan Banking Berhad (Maybank) and Fortis International NV, one of the largest providers of integrated financial services in Europe with a stakeholding of 70/30 percent, respectively. For more information, please visit our website at www.etiqa.com.sg. |
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| What does the HDB Mandatory Basic Fire Insurance Cover? |
| This insurance covers the cost of reinstating or repairing the damaged internal areas of the flat as built by HDB when the damage is caused by insured perils. This will include the building structures, fixtures, and fittings (based on current standard and specifications for HDB flat) provided by HDB and the approved developer (in the case of a DBSS flat), excluding any of the previous or current owner's renovations or improvements to the flat and all household contents provided by HDB or the approved developer which include but are not limited to built-in kitchen cabinets, cooker hood, cooker hob, air-conditioning system and built-in wardrobes. |
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| I have received a renewal notice to purchase the HDB Mandatory Basic Fire Insurance. If I have purchased a comprehensive policy from other insurer, do I still need to buy from HDB appointed insurer? |
| It is compulsory for you to purchase the HDB Mandatory Basic Fire Insurance from the HDB appointed insurer, Etiqa Insurance, if you have an outstanding mortgage loan with HDB. |
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| What is the benefit of insuring it with Etiqa Insurance? |
At Etiqa, we make insurance purchase and the process of making a claim, easy and personal. You need not worry about understanding insurance jargons or hidden words in the policy, the insurance policy is in clear, easy to understand English. We also endeavour to settle your claims efficiently and promptly.
For general enquiry, please call our helpline at 63319253 for assistance. |
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| How do I make a Claim with Etiqa Insurance? |
| To report a claim to Etiqa, simply call our 24 hours dedicated hotline no at 9632 5020 or 9636 2826 and our friendly Customer Officer will attend to you and assist you on the claim procedures. |
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| What is the period of insurance? |
| This insurance will run for a period of five years from the date of policy inception. |
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| Would this mean I will have to pay the premium yearly for 5 years? |
| No, we will insure you for a period of five years and the premium indicated is a lumpsum payment for this five-year period. |
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| If I sell my flat before the expiry of the five-year fire insurance, can I transfer the balance insurance to my new flat or request for refund? |
| The HDB Mandatory Basic Fire insurance is issued in favour of the Lessee of the insured flat. In the event of a change of ownership of the said flat, the coverage for the remaining 5-year period will be automatically transferred to the next legal owner (ie. the new Lessee) of the flat. There will be no refund allowed under the scheme. |
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| If I am interested, how shall I make the purchase? |
| You may choose any of the following options: |
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You may purchase and pay for it at our Etiqa Counter at the HDB Hub |
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Complete the application form in our brochure, mail or fax it us. You can make payment by: |
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Cheque payment to Etiqa Insurance Berhad |
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Cash/Nets/Cashcard via AXS, SAM or vPost |
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Cash/Nets/Cashcard at any main SingPost branches |
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Contact us at 63319 253 and one of our sales team will assist you |
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| If I want to insure my household contents and renovation too, what must I do? |
You are encouraged to purchase the Etiqa’s Homeowners Enhanced Insurance Cover specially designed to complement the HDB Mandatory Basic Fire Insurance. In event of a loss or damage it will cover the cost of reinstating your household contents, fixtures, fittings installed by you (not HDB), furniture, furnishing, rental expenses of alternative accommodation and many more benefits, all for a very attractive premium and option of interest-free instalment payment.
You can purchase it at our Counter at HDB Hub, via our website http://www.etiqa.com.sg/ or contact our customer officer at 63319253. |
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| Back to HDB Fire Insurance page |