Etiqa Insurance & Takaful

Types of claims	Documents required
Death Claim	Original policy contract Death Claim Form Doctor's Statement (when necessary) Certified copy of death certificate Certified copy of deceased's IC as evidence of age if proof has not been received before. Post Mortem report (where available) Certified copy of proof of relationship (eg. Marriage certificate/birth certificate and etc) Certified copy of claimant's IC Certified copy of police report if death is due to accident Consent letter for medical report extraction Certified copy of Burial Certificate (when necessary) Certified ‘Sijil Faraid'/Letter of Administration (if applicable) Other supporting documents (if applicable)
Total & Permanent Disability	Original policy contract (Optional) Total and Permanent Disability Claim form Medical report Certified copy of assured's IC as evidence of age if proof has not been received before. Consent letter for medical report extraction Medical report from SOCSO (optional) Letter of job termination from claimant's employer (if employed) Certified copy of medical chits/attendance report (when necessary) Other supporting documents (if applicable)
Critical Illness	Original policy contract (when necessary) Certified copy of assured's IC as evidence of age if proof has not been received before (when necessary) Medical report Critical Illness claim form Consent letter for medical report extraction Other supporting document (if applicable)
Personal Accident Rider/ Dismemberment/PPD	Accident Claim Form Medical report Certified copy of police report Certified copy of assured's IC as evidence of age if proof has not been received before (when necessary) Close-up photograph as proof of loss/Full photo of claimant Consent letter for medical report extraction Other supporting documents (if applicable)
Accident Indemnity Rider (AIR/AIS/CPAB/CAB)	Accident Claim Form Medical report (only for claim more than RM300) Certified copy of medical chits/attendance report (when necessary) Police report (if applicable Consent letter for medical report extraction Letter from employer/SOCSO confirming the accident Other supporting documents (if applicable)
Other Benefit	Cancer screening Reimbursement (Female plan) Original receipt / bills Baby Bonus HB Claim Form Certified copy of baby's birth certificate

Note: The items listed served as the guidelines for claims submission. Company reserves the right to request for further information or documents.


Who can certify claims documents? These are the people who are allowed to certify documents:-
•	Commissioner of Oath	•	Penghulu
•	Police	•	Agency Head
•	Lawyer	•	Agents
•	Doctor	•	Government staff (Division one)
•	Branch personnel (executive and above)	•	HQ staff (executive and above)
•	Employer

What is contestable period?
The time limit during which an insurer may contest or challenge the validity of the policy due to fraud, suppression of material facts or misrepresentation in the application.

Do I need to submit the medical report for 2nd installment of Total and Permanent Disability (TPD) claim?
Yes. The medical report on Insured's current medical condition is necessary to prove continuity of disability. In the event that the covered person ceases to be totally and permanently disabled, the Company shall discontinue any further installment payments or waiver of premium, where applicable.

I have submitted the TPD claim. Do I need to pay my premium which is going to due next month?
Yes, it is advisable to pay the premium until the claims has been approved. Excess premiums will be refunded to you, if any.

Why do insurance company requests for 'Letter of Administration' from claimant?
Where a policy owner dies without having made a nomination, the Grant of Probate or Letter of Administration or Distribution Order will be required to distribute the policy moneys accordingly.

Where can I obtain the claim form?
Claim form is available in our Branches and Customer Service Centre. You may contact your servicing agent or our customer service at 1 300 13 8888 for assistance.