eTiQa Insurance & Takaful

Need to submit a claim? This is what you can expect from us:

Our Commitment
We will settle your claims promptly, fairly and with minimum hassle.

When you contact us
We will respond to your phone and email enquiries within 24 hours.

Making a claim
A special Claims Assist line is in place to help you.
Call 1 300 13 8888 (Life)
Call 1 300 88 1007 (Non-Life)

For Non-Life claims below RM2,000: call our Claims Assist line to settle your claim over the phone, without documentation.

For Motor Repair claims below RM5,000: report to our panel of repairers with full documentation, and we will authorise repairs within 2 working days of your report. The repairs to your vehicle will be completed in no more than 12 working days.

For Stolen Vehicle claims: report to us with all relevant documentation and information, and we will settle your claim within 30 days.

For Personal Accident claims: upon receiving full documentation and information, we will settle your claim within

At Etiqa, we always humanise our process by delivering high quality services to our policyholder. Making a claim can be a hassle and it is our responsibility to ensure that each claim lodged is taken care with less inconveniences.

If you wish to make a claim, here are the basic guidelines on what you need to follow:
•	Notify us immediately for any event that may give rise to a claim under your policy. Notification can be done via phone or write in
•	Complete and submit the Claim Form as soon as possible together with related documents to support the claim

Download your claim forms here:

	Hospital Confinement Claim Form

	Medical Expenses Claim Form

	Non-Motor Insurance Claim Form

	Personal Accident Claim Form

	Travel Insurance (Credit Card) Claim Form

	Travellers Insurance Claim Form

	Workmen Compensation Claim Form

Wish to submit your claim form electronically? Click here.