Claims Care

Get your claims settled promptly and fairly with minimum hassle. 
We help you get back on your feet without delay.


Claims Checklist

It is important that you notify us the soonest possible when an accident or mishap occurs. This will help us resolve your claim quickly, with the best possible advice from the Etiqa Claims Team. 
Before filing your claims via our Online Claims Form, make sure your details are complete:
 
  •  Your Policy Information 
  •  Information about the incident: date, damage incurred, location etc. 
  •  Details and Supporting Documents that describe the loss or damage you are claiming for. 
  •  Add information about any other people, vehicles or property involved. 


Download General Claim Form

If you can’t access the Online General Claim Notification, download a General Claim Form to attach in an email to us or visit our nearest Etiqa Branch/Office.

Insurance Takaful

Claims Care,
Level 12, Tower B, 
Dataran Maybank, 
1, Jalan Maarof,
59000 Kuala Lumpur
Email: claims @etiqa.com.my

Online General Claim Notification

Life Insurance Claims

Family Takaful Claims

Documents Needed

Claim Process Review