In order to live up to the Brand Promise and attributes, improving our services is a top priority moving forward.
One key highlight is the removal of the IVR system. Callers will be talking to our dedicated staff rather then a machine giving options of pressing 1 or 2 for help and directory listing.
To keep close tabs on the status of your general claim, call our dedicated Claims Assist at 1300 88 1007 for all general Insurance & Takaful related issues. For any questions you may have on your policies and claims for life policies, our unified contact centre, Etiqa Oneline 1300 13 8888 will clear the clouds harboring over you.
Stalled car in the middle of the road in the middle of the night? The unified Auto Assist 1800 80 6491 is just a click away. Remember to save this number!
Other improvements are: plans to speed up the RM 1000 funeral assistance within 24 hours for life policies; 48 hours approval for all motor claims below RM 5000. There are more that are being worked on.