MyAccount
You would be able to:
  • View your policies/certificates in a single view.
  • View detailed information of your policies/certificates e.g. status, payment history, coverage, nominee/beneficiaries, maturity date, and premium/contribution amount. Find out more when you log in to MyAccount
  • View  your claim(s)
  • View your personal  information
  • Download e-form(s)
  • There are products that are not supported in MyAccount.. 
  • If you are unable to view your policy/certificate,  you may contact Etiqa Oneline at 1-300-13-8888, contact your servicing agent or email to MyAccount@etiqa.com.my to request for support
MyAccount offers a secure way of accessing your policies/certificates at your convenience, 24 hours a day, 7 days a week.
  • This portal provides a user with the following facilities:
  • Click on the Service Request tab.
  • Please select the change option required and complete the form template
  • You may download the required forms for certain service requests to be effected
  • For change of contact information eg  email address and contact number   owned
  • For Change of address, the change will only be updated on the specified policy/certificate,We will endorse the selected policy/certificate with the updated information  
  • You may raise all types of service requests. However, for certain type of requests, you will be required to submit the completed forms personally at the branch.
  • Yes, you will be notified via an acknowledgement email to confirm the receipt of the service request.
  •  An endorsement letter will be sent to your registered address upon completion of the change
 
  • Key in your preferred password and confirm by re-entering your password
  • You are required to answer at least one (1) security question or at most three (3) questions.
  • Click “Save” and the system will display “Registration Successful”
  • You will be directed to MyAccount Dashboard.
 
There are several reasons::
  • You may have entered the incorrect Policy/Certificate Number/New NRIC Number/Old NRIC Number/Passport Number/Mobile Phone Number
  • The product is not supported by MyAccount
  • Your Policy/Certificate Number/New NRIC Number/Old NRIC Number/Passport Number/Mobile Phone Number is/are not listed in our records.
  • For assistance, contact Etiqa Oneline at 1-300-13-8888 or email MyAccount@etiqa.com.my.
 
  • You may register if you have an active policy/certificate with Etiqa Insurance Berhad and/or Etiqa Takaful Berhad.
  • Some products are not supported by MyAccount and you will not be able to register. For products which are not listed, you may contact Etiqa Oneline at 1-300-13-8888 or email MyAccount@etiqa.com.my.
 
  1. Scenario 1:  You are still logged-on to the registration screen on www. etiqa.com.my 
 
  • An activation screen will be displayed with your ID no populated.
  • Key in the AC received and click the “ Proceed “ button
 
  1. Scenario 2: You have logged out
    • Go to www.etiqa.com.my and click on MyAccount tab
    • Click on the “Activation button” ,
    • Complete the form displayed and key in the AC received
    • Click on “Proceed” button  to complete the registration
 
You may contact Etiqa Oneline at 1-300-13-8888.
 
  • Click here to register or go to the Etiqa website at www.etiqa.com.my and click  “MyAccount”
  • Click  “Register”
  • Read and accept the terms and conditions, and click “I Agree”.
  • Key in an active policy/certificate number
  • Select “Identification Type”
  • Key in “Identification Number”. Note that this will be your user-ID.
  • Key in your registered mobile phone number.
  • Key in your email address. Click “Proceed” and an Activation Code (AC) will be sent to your registered mobile phone number via SMS.
 
  • An AC provides an additional layer of security to help protect against unauthorized account access and it is required to complete the registration process.
 
  • Contact Etiqa Oneline at 1-300-13-8888 immediately and a detailed investigation will be conducted.
 
No charges will be made to you for the SMS sent.
 
  • Yes, you may. However, for security purposes,  the later AC will supersede the earlier ones
 
  • Go to www.etiqa.com.my and click “MyAccount”
  • Click  “Forgot Password”  to request for a new AC
 
  • You may request via www.etiqa.com.my and the AC will be sent to your pre-registered mobile phone number via SMS
 
  • If you have entered an invalid AC for more than three (3) times, an error message will be displayed.
  • To receive a new AC, click “Resend Activation Code”. A new AC will be sent to your pre-registered mobile phone number..
 
  • The AC will expire within 24 hours. You may request for a new AC after it expires.
 
AC will only be sent to Malaysian registered mobile phone numbers
 
  • There are a few possibilities:
    • Your AC has expired
    • You have exceeded the maximum number of log in tries for your MyAccount UserID.
 
  • To receive a new AC, click “Resend Activation Code”. A new AC will be sent to your pre-registered mobile phone number.
 
You may request for a new AC by calling Etiqa Oneline at 1-300-13-8888. However, you will not be able to obtain a new AC at the branch or via email.
 
  • The delivery time is dependent on your mobile service provider.
 
  • For security purposes, MyAccount will log out if there are no activities for 20 minutes.
  • You may proceed to log-in again to MyAccount
 
  • Yes, you may access the portal via a smart phone or tablet as long as you have an internet connection to access to it.
 
  • Firstly, our apologies for the inconvenience.  You may contact Etiqa Oneline at 1-300-13-8888 or send an email to MyAccount@etiqa.com.my  for assistance .
 
  • Click “Forgot Password?” on the MyAccount page.
  • Enter your ID i.e MYKad/ Passport/Army identification number 
  • Proceed to log in with the new AC ; sent to your pre-registered mobile number
  • Change your password after logging in