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Etiqa is always close at hand - at over 40 branches and 18,000 agents around the country, through Etiqa Oneline at 1300 13 8888 and through our website. We can also be reached through more than 450 Maybank branches and also other third party banks.

For corporate-related matters, we can be reached through our general line, 03-2297 3888.

To successfully humanise Insurance and Takaful, we want to be within easy reach so that we can personally deliver our unique brand of service. Etiqa is also present in the international market through its offices in Labuan, Brunei and Singapore.

Etiqa Oneline 1-300-13-8888

Etiqa Oneline is the Contact Centre for Etiqa Insurance Berhad and Etiqa Takaful Berhad. Customers will have access to information regarding Etiqa's products and services such as making changes to their policies or certificates.

Enjoy a hassle-free purchase of your personal insurance and certificates over the telephone. We offer home, motor and personal accident protection over the telephone. No forms, no queues, just one phone call away.

Reach us at:

  Tel Tel Overseas Fax Email
General Customer Enquiry 1-300-13-8888 +603 2780 4500 +603 2296 1799 info@etiqa.com.my
Customer Complaint Management +603 2785 3093 cmu@etiqa.com.my
General Claim Assist
For Insurance & Takaful Claim Enquiry and Accidents registration
1-300-88-1007 - - claims@etiqa.com.my
24 hours Emergency and Car Breakdown Assistance 1-800-88-6491 - - -

Etiqa Oneline operates from 8.30am to 6.30pm on Mondays to Fridays and 8.30am to 12.30pm on Saturday. Closed on Sunday and public holidays.

Complaints will normally require approximately 14 business days to be resolved from the date of receipt . If a complaint requires complex investigations or extensive research, you will be notified and timeframe will be extended. You will be kept informed of the status of your complaint from time to time.

Everything is at your convenience. It's all part of the Etiqa commitment to provide insightful solutions that make a tangible difference to your life.

Accident Assist Call Centre 1-300-22-1188

Alternatively, you can also call Accident Assist Call Centre (AACC). It is a nationwide call centre for motor insurance/takaful claims assist. This is an insurance/takaful joint industry effort to assist the Malaysian motoring public. However, for Etiqa's policy holder, we encourage you to directly contact our claim assist centre. More information available here.