TripCare 360 Insurance
Travel insurance that moves with you; any country, any adventure
Whether it’s a business trip, a family getaway, or an adrenaline-filled escape, this travel insurance plan gives you the protection you need; ensuring minor hiccups don’t turn into major concerns.
Eligibility
Available for Malaysians and non-Malaysians departing from Malaysia
Adult
16–70 years old
Senior Citizen
71-80 years old
Child
45 days - 18 years old
(or up to 23 years old if unmarried, unemployed or a full-time student)
Why buy with Etiqa?
Baggage and trip protection
Claim reimbursement for lost or delayed baggage (6 hours and above), damaged items, cancellations or missed connections.
Find out moreCashless overseas hospitalisation
Receive medical treatment without paying upfront at most hospitals
Call our travel assistance nowAutomatic delay payout
Receive automatic payout for flights delayed for 2 hours or more
Try our Travel Delay Calculator to see your payout amount24/7 international travel assistance
Receive assistance overseas at any time, including hospitalization, evacuation, repatriation, and more.
Call nowEnjoy extra peace of mind to cover you
We've got add-on benefits for adventurous activities, golf equipment cover, Covid-19 and extended home care benefit.
Find out moreOne price covers the entire immediate family
Covers 2 adults and up to 10 children for a single price.
Apply NowWhat’s covered?
Transport coverage during your trip
Covers flight, trains, cars, ships, and other licensed transport modes.
*Coverage applies to any scheduled or licensed mode of transport during your tripAccidents & Disability
Compensation for accidental death or permanent disability.
Medical Care
Cashless hospital admission overseas, reimbursement for outpatient treatment and follow-up care after you return home.
Personal Liability
Protection against accidental injury to others or damage to their property.
Travel Disruptions
Reimbursement for trip cancellations, delays, or missed connections.
Personal Belongings
Compensation for lost, damaged or stolen luggage, travel documents, or personal money.
Emergency Services
Evacuation, repatriation, compassionate visits, and funeral arrangements if needed.
What’s not covered?
While TripCare 360 Insurance covers a wide range of travel delays, medical emergencies and losses, there are some limits. For example:
Pre-existing medical conditions and any related complications
Self-inflicted injuries, attempted suicide, or mental health disorders.
Pregnancy-related complications, sexually transmitted diseases, HIV, or issues related to alcohol or drugs.
Travel for Hajj pilgrimage
Air travel other than as a fare-paying passenger on a regular scheduled or licensed chartered flight.
Delays shorter than 2 hours.
No payout if the delay was announced 12 hours earlier by the airline.
No payout for trip cancellations if you buy your travel plan less than 7 days before your departure date.
Countries not covered for International Trip:
Malaysia, Afghanistan, Antarctica, Belarus, Cuba, Libya, Iran, Iraq, Israel, Myanmar, Nepal, North Korea, Palestine, Russia, Syria, Sudan, South Sudan, Ukraine, Venezuela
Travel to countries or regions affected by war, conflict, quarantine for contagious disease, or those under international sanctions.
Participation in illegal acts, such as provoked assault.
Actions by government authorities that result in loss or delay.
Hazardous jobs
Sports, or activities such as sky diving unless you’ve added the Adventurous Activities Coverage.
Additional add-ons
Add extra protection tailored to your travel plans, activities, and personal needs.
COVID-19 Coverage
If COVID-19 affects your trip, you are covered for:
- Trip cancellations or disruptions due to COVID-19 up to RM5,000
- *Overseas medical treatment (up to RM 300,000)
- *Emergency evacuation or repatriation (up to RM 100,000)
- *Burial, cremation, or return of remains (up to RM 100,000)
Choose the right plan for your needs
Find a plan that fits your lifestyle — whether you’re protecting yourself, your loved ones, or a group.
Myself
16-70 years old
Senior citizen
71-80 years old
Spouse and I
18-70 years old
Family
Spouse and children only
Group
16-70 years old.
Add up to 21 adults
When can I buy for my travel plan?
You can buy for your travel insurance anytime before your trip begins — even on the day you travel.
Before your trip starts
You must buy for your travel insurance before you leave Malaysia, at least 2 hours before departure. However, we recommend that you do so 6 hours prior your flight.
Recommended time
Sign up at least 7 days before your trip to enjoy cancellation coverage.
If you want to buy in advance
You may buy your travel insurance half year in advance
Choose a plan that fits how you travel
Not every traveller is the same, and neither is every trip. Choose flexible coverage that fits how and where you travel.
Covers one continuous journey from departure to return, perfect for short holidays, business trips, or family vacations.
Coverage | Domestic | International | ||
|---|---|---|---|---|
| Silver | Gold | Platinum | ||
| Accidental death or permanent disability | ||||
| Per adult/senior citizen | RM50,000 | RM100,000 | RM300,000 | RM500,000 |
| Per child | RM10,000 | RM40,000 | RM100,000 | RM100,000 |
| Maximum per family* | RM150,000 | RM300,000 | RM900,000 | RM1,500,000 |
| Medical Expenses Medical expenses in excess of RM100 | Due to accident only | Due to accident or illness | ||
| Individual | RM50,000 | RM100,000 | RM300,000 | RM500,000 |
| Maximum per family* | RM125,000 | RM250,000 | RM750,000 | RM1,500,000 |
| Trip cancellation / curtailment | ||||
| Per person | Not covered | Not covered | RM20,000 | RM50,000 |
| Maximum per family* | Not covered | Not covered | RM50,000 | RM125,000 |
| Travel delay | ||||
| First complete 2 hours | RM100 | RM100 | RM100 | RM100 |
| Every 6 hours thereafter | - | RM250 (up to RM1,000) | RM250 (up to RM2,000) | RM250 (up to RM5,000) |
| Maximum per family* | RM250 | RM2,500 | RM5,000 | RM12,500 |
| Baggage delay (min. 6 hours) | ||||
| Per person | RM500 | RM500 | RM800 | RM1,000 |
| Maximum per family* | RM1,250 | RM1,250 | RM2,000 | RM2,500 |
| Missed travel connection | ||||
| Per person | Not covered | RM400 | RM500 | RM600 |
| Maximum per family* | Not covered | RM1,000 | RM1,250 | RM1,500 |
Baggage & personal effects | ||||
| Per person | RM1,000 | RM1,000 | RM3,000 | RM5,000 |
| Maximum per family* | RM2,500 | RM2,500 | RM7,500 | RM12,500 |
Maximum Per Family* refers to a maximum limit payable for families under the 'Family Plan'.
- Coverage starts when you leave your home to begin your journey and ends at the earliest of the following:
- When you arrive back home
- Expiry date of your policy
- Coverage starts 6 hours before your scheduled departure and ends at the earliest of the following:
- When you arrive back home
- 6 hours after you return to Malaysia
- Expiry date of your policy
Add Your Nominee for Peace of Mind
Secure your benefits by adding a nominee in the Etiqa app. It ensures your payout goes to the right person if something unexpected happens.
Download and add nominee via Etiqa+When the unexpected happens
We are here to guide you when things happen unexpectedly.
What if I get sick before my trip?
Unable to travel due to illness? You may be eligible for a cancellation claim. Upload your medical proof and booking details into the Etiqa+ app.
What if I’m admitted to the hospital during my trip?
If you need to be hospitalised while travelling, your medical and hospital expenses may be entitled to cashless medical care. Just call our 24/7 Travel Assistance Helpline, Claims Careline or get help via the Etiqa+ app.
Pre- existing illnesses are not covered.
What if my personal belongings are stolen?
If your items are stolen during your trip, you may be able to claim for the loss. Report the incident to the local police within 24 hours and keep the police report, receipts, and any supporting documents for your claim via the Etiqa+ app.
We’re here whenever you need us
If you need help while travelling, we’re here 24/7, anytime, anywhere you are.
Travel assistance helpline:
+603 2785 6565Claims careline (office hours only):
1 300 88 1007Download the Etiqa+ app
Download now
How to submit a claim?
Step 2
Select “Make a Claim” under TripCare 360 Insurance.
Step 3
Upload your documents, receipts, reports, or proof of loss.
Step 4
Submit and track your claim in real time.
You can find more details about our travel claims here.
FAQs about TripCare 360 Insurance
Download Documents
TripCare 360 Insurance Benefits
TripCare 360 Insurance Policy Contract – Signed up on or after 7 November 2025
TripCare 360 Insurance Policy Contract – Signed up before 7 November 2025
TripCare 360 Insurance Product Disclosure Sheet
Terms and Conditions for the 'Trip Paling Win Campaign'
Terms and Conditions for ‘Click, Pick, Protect: Buy & Win! TripCare 360 Platinum Insurance’ Campaign
