Death claims processed within 24 hours in 2019.
Hospital Benefits claims paid within 30 minutes in 2019.
Windscreen claims approved within 15 minutes in 2019.
Travel Inconvenience claims paid within 24 hours in 2019.
Life & Family
People choose us because we go the extra mile for our customers and place them over our policies. We're dedicated to our mission of helping people to protect their assets, maintain their lifestyle and build a better future.
Our goal is to provide you with peace of mind when you need it most. Our Claims Experts are known for their efficiency and enthusiasm with a determination for ensuring quick settlement of claims.
Over the years, we’ve earned recognition for our excellence in providing insurance products and services. We’ve received numerous awards, the most recent being the Best Motor Takaful Provider 2019 and the Best Family Takaful Provider 2019 by iBanding, voted by Malaysians.
We’re Malaysia’s leading local insurer and a member of Maybank Group with international expertise, thanks to our joint-venture with 196-year old international insurance company, Ageas.
You can easily reach us wherever you are, whenever you need via our online channel 24/7, over 10,000 agents, 46 branches, 17 offices, and over 490 Bancassurance network all over Malaysia.
Get your claims settled promptly and fairly with minimum hassle.
Our success stories
KLIFF Islamic Finance Awards 2019
MRC Annual Awards 2019
iBanding Awards 2019/2020
The Asset Benchmark Research 2019
The Asset Awards 2019
Global Banking & Finance Awards 2019
The only people whose opinions we value and learn from are our customers.
I submitted a claim under my travel insurance policy with documents in the morning and to my absolute amazement the claim was paid in the afternoon. In all my years in dealing with insurance companies I have never encountered such efficiency in dealing with claims and I thank the staff of Etiqa involved in processing my claim. Etiqa should be the insurance of choice for everyone
Dasyat betul Live Chat Etiqa Insurance & Takaful. Sepantas kilat mereka balas dan bertindak. Terima kasih Cik Farah dan Cik Yaya!
Pagi tadi kereta (Kelisa WKH****) breakdown di Plaza Tol PLUS Kota Damansara. Saya call Etiqa Auto Assist untuk minta bantuan tow truck. Perkhidmatan begitu cekap, professional, mesra pelanggan. Terima kasih kepada pengendali tow truck, ENCIK KHALID. Pujian di atas perlaksanaan tugas yang begitu cemerlang & berdisiplin.
Etiqa is the preferred car insurance company that i have been using it for my whole family since 1990s. I have used both the online renewal system and toll free line to renew my car insurance policies. Hassle free and excellent customer service all the time. Well done and keep it up!!!
This is my second year choosing Etiqa for my car. I must say I am pleased and happy with the eservice provided by them. It's convenient and hassle free, no more queuing and waiting at the counters. You can renew your policy at the comfort of your home. And not to mention prompt delivery as well. Thumbs up!
Kereta pernah rosak middle of PLUS area Tapah-Gopeng, dalam masa 30 minit sampai dah kereta towing panel Etiqa. Renew pon tak ada issue. In the past pernah accident, claim buat laju je.
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