Dear valued customers,
We understand that the current situation in the Middle East and the resulting flight disruptions may have caused uncertainty and inconvenience to your travel plans.
Please be assured that while our plans doesn't cover incidents happening directly within active war zones, we're here for you everywhere else.
You may refer to the below FAQs for better understanding of your Policy/Certificate and the next steps available to you.
Claims can be submitted via the Etiqa+ app and should you require any assistance kindly reach us via:
- Etiqa Oneline: 1-300-13-8888
- Claims Care:1-300-88-1007
- Overseas Emergency Travel Assistance:+603 2785 6565
| Customers who commenced their trip before 28 February 2026 | Customers whose trips commenced after 28 February 2026 |
|---|---|
For trips that commenced before 28 February 2026 (before the war), customers may still submit a claim. Each claim will be assessed based on the cause of the incident and the terms and conditions of the Policy/Certificate. Claims directly caused by war, civil unrest, government restrictions, or other excluded events are not covered. However, any claim that are not related to the conflict may still be considered, subject to the Policy/Certificate terms and conditions. | For trips that commence after 28 February 2026 (after the Government Travel Advisory), claims may still be submitted. However, all benefits will be assessed with war exclusions applied, subject to the terms and conditions of the Policy/Certificate. |
Note: For travel advisories on any country, please refer to the latest announcements on the Ministry of Foreign Affairs Malaysia’s website
