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Travel with Etiqa: A Helping Hand, Wherever You Land

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You hold on to adventure, we hold on to the rest.

Because peace of mind deserves a place on your packing list.

Planning & Packing

Peace of Mind Belongs on Your Packing List

Before any trip begins, there’s the planning — the lists, the bookings, the outfit dilemmas. But beyond what you wear and where you stay, peace of mind comes from feeling ready for the unexpected too. Here’s how to prep like a pro — and pack with confidence.

Pre-Planning Tips That Go the Distance

Start your trip off on the right foot with these often-forgotten prep essentials:

Check passport validity — make sure it’s valid for at least 6 months beyond your travel date.

Share your itinerary — give a trusted friend or family member a copy.

Scan your documents — save digital copies of your passport, IDs, bookings, and insurance/takaful.

Notify your bank — to avoid card blocks when spending abroad.

Plan for time zones — especially if you have connecting flights or pre-booked activities.

Packing Essentials — Beyond the Usual

It’s not just what you pack, but how you pack that matters. Here’s what seasoned travellers always bring:

An “essentials” pouch — meds, power bank, snacks, pen, wipes, charger

Layer-friendly outfits — especially for unpredictable weather

A change of clothes in your cabin bag — just in case of delays or lost luggage

Mini first-aid kit — plasters, painkillers, antihistamines

Offline travel tools — map apps, translations, and your itinerary

The Helping Hand TipRoll your clothes, not fold. Saves space and wrinkles.

Don’t Forget the Just-in-Case Stuff

Peace of mind also means preparing for hiccups:

Backup payment method — an extra card or some local currency

Local emergency contacts — embassies, clinics, and hotel info

Travel insurance or takaful — it only takes a few minutes to activate, but can make all the difference if plans change

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Travel insurance or takaful isn't just for the “what ifs.” It's for peace of mind. Here's what to think about before you jet off — including how to protect your trip from day one.

What Travel Insurance Or Takaful Actually Covers

Not sure what you're buying? Here's a quick checklist of what a comprehensive plan typically includes:

Trip cancellations

if your plans fall through due to illness, emergencies, or natural disasters

Medical emergencies

from overseas treatment to hospital stays and repatriation

Lost or delayed baggage

reimbursement for essentials or full claims for unrecoverable items

Travel delays

automatic payouts or reimbursements when flights are delayed

When to Get Travel Insurance or TakafulBest time to Buy/Sign Up? As soon as you book your flights or hotel. That way, your coverage starts before your trip even does — protecting you from cancellations or changes.
In Transit

Travel Isn’t Just About Where You’re Going, It’s About Being Ready If Things Go Sideways

Delays happen. Bags disappear. Kids fall sick. We’ve built this guide to help you feel prepared, supported, and at ease — no matter what happens along the way.

What Can Go Wrong, and What You Can Do About It

If this happensYou feel like thisHere’s how to stay in control
Flight delayed for 7+ hoursStuck with cranky kids and overpriced mealsGet automatic cash payouts — no forms
Luggage doesn’t arriveNo essentials for 48 hoursClaim for replacement items
You fall sick abroadClinics are confusingGet covered for treatment & hospitalisation
Trip cancellations Lose non-refundable bookingsBe reimbursed — even for pre-paid plans
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While Exploring

Go Off the Grid, Without Going Unprotected

Whether you’re hiking, chasing cities, or travelling with kids in tow — your journey is different, and so is the way you should prepare.

Download Before You Disconnect

Pre-download maps and translators app so you’re covered even without Wi-Fi.

Keep Key Info Handy

Save copies of your passport, itinerary, and insurance or takaful details (plan + contact). Store them in your phone and a pouch.

Share Your Whereabouts

Let someone back home know your route — especially for solo or remote trips.

Pack A Backup Kit

Bring a power bank, extra cash, and a second card. In some areas, cards or e-wallets won’t work.

Know Who to Call

Save our 24/7 Careline Number:

a. Insurance/Takaful: 1300-13-8888

b. Or reach out via Etiqa+ anytime

Tailored Tips for Every Kind of Traveler

Because every traveller moves differently — and each trip deserves the right kind of backup.

The Business Traveller

You run on efficiency. But some things are out of your hands.

The Family Traveller

You’re not just travelling. You’re managing a small team.

The Solo Traveller

You crave freedom. But safety shouldn’t be a solo job.

The Luxury Traveller

Your experiences are elevated. Your coverage should be too.

The Budget Traveller

You plan every ringgit — because travel should be rich in experience, not costs.

No two journeys are the same. Your protection shouldn’t be either. Get a quote that fits the way you travel.

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Disruptions & Delays

Why Travel Delays Can Cost You, and How to Stay in Control

Delays don’t just steal time — they add unplanned expenses. Meals, rebookings, and stress pile up. Our delay coverage helps you recoup what matters.

How Much Could a Delay Cost You?Find out more

Quick Facts

1.8 million

bags are lost or stolen annually

International flights

5x more likely to lose bags

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After You Return: Just Touched Down? Don’t Forget To Wrap Things Up

The journey doesn’t end when the plane lands. Submit claims easily via the Etiqa+ app and track your status.

You Can’t Predict Everything, But You Can Be Protected

That’s what travel insurance or takaful is for: a helping hand when life doesn’t follow the itinerary.

Customer Care (Mon-Fri, 9am-5pm)

1300-13-8888

24/7 Roadside Assistance

1800-88-6491

Guarantee Letter (GL) Request

1800-88-9998

Emergency Travel Assistance

+603-2785-6565

Claims Careline

1300-88-1007

© 2025 Etiqa. All Rights Reserved.